FAQs

How do I check out?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

What are your payment methods?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Why are your products so much cheaper?

As we are only acting as the middle-man, our wide network of merchants provide us with the products that for reasons, do not meet the retail standard - hence, we are able to sell them at a significantly lower price with very little mark-ups.

How does shipping work?

As we collaborate with many global merchants, that would mean your orders are shipped from global areas such as Germany, USA, China, Thailand, Singapore, etc. 

Our global suppliers provide tracking numbers.

Because we ship directly from our partners in these countries, your item may take 3-4 weeks to arrive. Please do not panic if it does not show up immediately. If 4 weeks have passed and your product has not shown up, please contact our support at support@4ourwalls.com

We offer international shipping options too - no matter where you are, you can buy from us!

Will this item get to me before _________?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

Approximate Shipping Times (Based on Locations):

USA: 10 - 25 business days

UK: 10 - 25 business days

Australia: 10 - 25 business days

Canada: 10 - 25 business days

Western Europe: 10 - 30 business days

Rest of world: 10 - 40 business days 

 

What if I need to return an item?

You can contact us at support@4ourwalls.com

However, please read the following first:

Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4our Walls reserve the right to accept or reject any of the above requests.
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